Shipping Policy

IS SHIPPING FREE?
Yes, we offer free shipping on all U.S. orders.

HOW LONG UNTIL MY ORDER IS SHIPPED?
We typically take 1 to 2 business days to process your order. The cut-off time for same-day processing is 1:00 PM.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once shipped, your order should arrive within 8 to 12 business days.

CAN I TRACK MY ORDER?
Once your package has been shipped, you will receive an email with courier details and a tracking number to monitor your order.

CAN I CHANGE MY SHIPPING ADDRESS?
If you need to change your address, please contact us at support@getpelviq.com before your item is shipped.

DO YOU SHIP OUTSIDE OF THE U.S.?
No, we currently only ship within the United States.

WHERE DO YOU SHIP FROM?
We ship from our various warehouses located in Spain, Belgium, the UK, Germany, Switzerland, and Hong Kong, depending on stock availability.

PLEASE NOTE
Please be aware that tracking numbers are not real-time trackers, and updates may sometimes be delayed. Additionally, shipping times may be extended due to unforeseen circumstances. For further assistance, please email our customer service team at support@getpelviq.com.