Privacy Policy

Effective Date: March 1, 2024

The getpelviq.com website is owned and operated by SPACELAB MARKETING LLC ("PelviQ," "we," or "us").

SPACELAB MARKETING LLC values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share personal information in compliance with U.S. regulations, including the California Consumer Privacy Act (CCPA) where applicable.

Article 1: Data Controller

Your data is collected and managed by SPACELAB MARKETING LLC, headquartered at 5830 East 2nd Street, Ste. 8, Casper, WY 82609. If you have any questions about your data, please contact our Data Protection Officer at support@getpelviq.com.

Article 2: Collected Data and Purpose

SPACELAB MARKETING LLC collects, processes, and uses personal data to provide and improve our services. Personal information refers to any data related to an identifiable individual.

We may collect data when you:

Create an account on our website
Request information about PelviQ
Place an order
Browse our website or view products
Participate in promotions or surveys
Contact our customer service team

The types of data collected may include:

Identity data: Name, gender, birthdate
Contact data: Email, address, phone
Billing data: Payment details and billing information
Usage data: Order history, browsing activity, and preferences
Technical data: IP address, browser type, device information

This information is processed for purposes such as managing your account, fulfilling orders, improving services, and conducting marketing activities in ways consistent with your preferences.

Article 3: Data Storage and Security

Your data is stored securely within the United States. We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Article 4: Data Sharing

SPACELAB MARKETING LLC does not sell your personal information. We may share your data with third-party service providers for order fulfillment, payment processing, and website improvements. These providers only use your data as necessary to provide services on our behalf and are obligated to maintain its confidentiality.

We may also share information if required by law or to protect our legal rights.

Article 5: Data Retention Period

Your data is retained for as long as necessary to fulfill the purposes outlined in this policy and as required by law. Customer data is retained for the duration of the contractual relationship and up to ten (10) years after its termination for accounting and tax purposes.

Article 6: Your Rights

Under U.S. privacy laws, you have the following rights:

Access: To know what personal data we hold about you
Correction: To request changes to incorrect or incomplete data
Deletion: To request deletion of your data (subject to exceptions for legal obligations)
Opt-Out of Sale: While we do not sell your data, you may still contact us to opt out of any future data-sharing practices that may constitute a sale under CCPA.

To exercise these rights, please email support@getpelviq.com.

Article 7: Cookie Policy

A cookie is a small text file placed on your device to enhance your browsing experience. We use cookies for the following purposes:

Essential Cookies: These are required for the operation of our website, enabling features like login and cart functionality.
Performance Cookies: To analyze site performance and gather user experience insights.
Functional Cookies: To remember your preferences and enhance your experience on our site.
Advertising Cookies: To deliver relevant ads and promotions based on your interests.

To disable cookies, you can adjust your browser settings. Note that disabling certain cookies may affect the functionality of the website.

How to Manage Cookies:
You can find more information on managing cookies through your browser settings:

Article 8: Updates to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top of this policy indicates the most recent update.

Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@getpelviq.com
Available: 9:00 AM to 6:00 PM, Monday to Friday

Business Address:
SPACELAB MARKETING LLC
5830 East 2nd Street, Ste. 8
Casper, WY 82609, USA