PelviQ
Privacy Policy
Understand what happens to your data when you use the PelviQ mobile app and visit our support pages.
Last updated: September 14, 2026
Scope and contact
This page covers the PelviQ mobile app and its support service. The responsible company is TS Grup Medical Sağlık Sistemleri A.Ş. Contact info@tsmedikal.com with privacy questions or data requests. Website accounts and shop orders are separate services; links to the website privacy and data protection notices are provided below.
Information stored on your device
The app stores profile information you enter, such as name, email, age, gender, height, weight and target weight; exercise and daily session preferences; completed activities, session times and streak records on your device. Language, theme, reminder preferences, water entries, game scores, acknowledgements of usage warnings and the last connected device name/identifier may also be stored locally. These records create your daily flow, remember your choices and display usage history.
Accounts, sharing and Bluetooth
The mobile app does not create a server account. Its current version does not upload your local profile or session history to a PelviQ server and contains no advertising or analytics SDK. Bluetooth is used to discover a compatible device, send commands and receive device status. This flow does not produce diagnoses, physiological measurements or clinical reports.
Permissions and the lock screen
Bluetooth/nearby-device permissions enable device connection; notification permission enables reminders you choose. Some Android versions may require location permission for Bluetooth scanning; the app does not use this to track your location. Active session information may appear on the lock screen or in a Live Activity on supported devices. You can change permissions in your phone’s system settings.
Retention and deletion
Local records remain in the app’s data on your device. You can edit profile fields and preferences in the app. To remove all local data, delete the app together with its data; on Android you can clear app storage. On iOS, use “Delete App”; “Offload App” may retain data. Operating-system backups and restoration depend on Apple/Google and your device settings, so backups may need to be managed separately.
Support requests and external links
When you email support, your email address, message and any attachments you choose to send are transmitted to our company and email service providers. They are used to respond and maintain necessary records, and retained as needed to resolve the request and meet applicable retention obligations. Contact support to request access or deletion. Do not send unnecessary health details, passwords or your full session history. Reference links open external websites in your browser, where those websites’ privacy policies apply.
Visiting these web pages
When a web page loads, hosting and network providers may process technical request data such as IP address, browser information and the requested page to deliver and secure the service. These multilingual app privacy and support pages do not initialize shop sessions, carts or marketing trackers. The mobile app does not add profile information to these links.
Your choices and requests
You can disable permissions in system settings, stop using the app and delete local data. For access, correction, deletion and other applicable data rights concerning support records you send us, contact info@tsmedikal.com. If this notice changes, we will update the date on this page.