PelviQ
Support
Help with the app, connection and your daily flow. You do not need a mobile app account to get support.
Last updated: September 14, 2026
info@tsmedikal.com
Include your phone model, operating system, app version and the steps that led to the issue. Hide personal information in any screenshots you attach.
Getting started and your daily flow
The initial questions capture your exercise preferences. Follow Kegel, breathing and PelviQ steps from the home screen. In your profile, choose to plan 1 or 2 EMS sessions per day. This is a planning preference, not a recommended or verified safe device-use frequency.
Using the app without a device
Educational content, Kegel videos, breathing exercises and daily planning can be used without a device connection. Bluetooth session control requires a compatible PelviQ device.
Bluetooth connection
Check that Bluetooth is on, required app permissions are granted and the device is ready to connect according to the manufacturer’s instructions. Keep the phone near the device. If the issue persists, contact support with the device model and the error message displayed.
Reminders and language
Change language and reminders in Settings. Second-session reminders are used only when you choose to plan 2 sessions and enable reminders. Also check notification permissions in your phone’s settings.
Instructions and device use
Request the current instructions for your device from info@tsmedikal.com. Do not start a session if placement, intensity, duration or usage frequency is unclear. The app’s waiting lock does not establish that using the device at a particular frequency is safe.
Discomfort or an unexpected reaction
Stop the session if you experience pain, discomfort or an unexpected reaction and consult a healthcare professional. PelviQ accompanies general wellness and exercise routines; it does not replace medical diagnosis or treatment. This support channel is not an emergency medical service.